What makes the difference between CentralStationCRM and other customer relationship management software (CRM)?
To make it short: it is as incredible easy to use and our customer support is quick and proficient.
A bit more detailed: Most CRM systems focus on the requirements of large corporations and enterprises. That makes them far to complex for small companies. Small and medium enterprises (SME) need a lean and pragmatic solution that concentrates on the customer relationship and the main functions instead of nice to have features. That shortens the onboarding period and you get things done from the moment you start.
What can CentralStationCRM do for you, what not?
CentralStationCRM is made for small teams of 1-30 people. For most users in small companies the everyday work with the customers and the clients, the history is much more important than numer crunching and analytics. This is why in CentralStationCRM you find the relevant data like the address, e-mails, internal notes to do's and files all right next to your contact, no matter if it is a person or company. For e-mail campaignes or newsletters tags help to filter and categorize your leads and contacts. The deal section gives you an overview over your expected income and is an easy way to keep track of how your sales are doing. Once you won a deal, you turn it into a project and start with tasks and to do lists.
Why could CentralStationCRM not be the right CRM system for you? When you are primarly looking fo a controlling tool. For example if you need to know which employee needs how many calls or time to close a deal. CentralStationCRM won't tell you that. The same applies for a very tight rights management so that user one can only see the contacts from A-B, the other user the contacts from C-D and so on. We are conviced that this kind of managing user rights has a more harmful than positive effect, so we do not offer it.
How long does it take to start and do I get support by CentralStationCRM?
CentralStationCRM is pretty much self-explanatory and easy to use even for people who do not have much of IT or CRM experience. For an easy start we offer free online webinars as well as an extensive help system. If this is not sufficient to answer your questions, we are always happy to help. Our response time to user questions was around 15 minutes last year. We will not leave you alone.
How do I get my data into the CRM system? And how do get them out again?
Besides the possibility to enter and edit contacts by hand, existing files can also be imported into the CRM system. We accept digital business cards (vcards, like you can generate from Outlook, Apple Contacts, Gmail, etc.) as well as Excel-files and spreadsheets.
To export your data out of CentralStationCRM, we offer those formats too (vcard, Ecxel) together with special html- and xml-files for a full data export. This one can be used as a personal back up or to switch to another CRM system.